Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Coordinated efforts of 11 team members engaged in the project for solution development to hurdles to products' delivery. Worked with Logistic Department to resolve customer's problems, improve operations and provide exceptional customer service. Monitored social media and online sources for industry trends. Responded to customer requests for products, services and company information.

Gathered and documented requirements for projects. Reviewed files, records and other documents to obtain business information and key data in order to respond to development requests. Conducted interviews with key business users to collect information on business processes and user requirements. Analyzed key aspects of business to evaluate factors driving results and summarized into presentations. Optimized system and platform performance capabilities in most efficient, practical way possible. Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement. Recommended operational improvements based on tracking and analysis of company's data.

 Supporting clients by email, chat  Communication with clients about orders, technical support  Organization of work of support department

Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings. Aligned activities with corporate objectives by coordinating marketing, sales and IT processes. Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets, and developing protocol. Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets.

Business Administration, Business Information Technology

Факультет Филологии, Бакалавриат немецкого языка