Answer the requests from the users, purchased on Game ticket system. Answer the messages, received on the Game official web-site forum. For ticket responses in the ticket system, the responses already present in the system and new responses created by me were used. (English, Portuguese and Spanish) Analysis and identification of problems via game or Windows logs. Diagnosis of connection problems.

As Forum Moderator: Administer the official game forum. Ensuring User submissions comply with the established rules. Edit or delete publications that do not comply with the rules. Move topics to the correct area. As Emissary: Translate news and patchnotes. Taking questions from players regarding the game. Manage group on Facebook/Whatsapp/Discord. Collecting Feedback from the players to the DEVs. Helping to organize events such as contests and giveaways. PS: Above the Emissaries we had Juniors and Seniors Community managers. Each emissary is responsible for his/her community(region) and within it being a community manager for the supervision of the above positions.

Various services in the IT area. Focus on small businesses and stores: Maintenance of computers and laptops, devices(printers, etc...), maintenance in networks/wifi, remote user support, implementation of new stations and infrastructures, etc... Also services provided to old customers(Reformadora Alves and others)

Responsible for the maintenance of all company computers and laptops. Implementation and maintenance of Windows Server 2012 R2 server with Active Directory. Services on behalf of the Reformadora Alves in other companies such as Helpdesk, Implementation and maintenance of Windows Server(2012/2016), Support on Windows XP/7/8/10 Operating System, MySQL Database, CCTV, Network Infrastructure , PC/laptop maintenance, etc...

General Helpdesk: Direct support to the user, maintenance of computers and laptops, diagnose and troubleshoot Windows XP/Vista/7 operating systems, Cloning HD, Active Directory, Installation and maintenance in networked printers, organize and report changes and maintenance referring to each device within an internal software of the company in order to the history serve for future diagnoses, etc...

Responsible for entering the store in eCommerce. Implementation and administration of the site, computerized inventory management, sales management on third-party sites such as Mercado Livre(similar to eBay). Physical sales and maintenance of the computer and store network.

Bachelor's degree in Information Systems

SENAI, Technician Computer Network "Certificate"