Canadian Tire Corporation Branch: Toronto
Canada, www.Cantire.ca
Automotive Business... Show more
Operations Account Assistant, Parts & Services (2 Fulfilled Projects)
Area of Automotive Industry & Retail Areas
Two projects for putting into operation of new business systems, “start up” projects. The Corporation is specializing on retail/ wholesales of Aftermarket Spare Parts and Tires for over 250 – 270 different Western and Asiatic Car Brands, all years from 1975 to 2011. It supplies tires as well from Top 10 main worldwide suppliers including brands GoodYear, Michelin, Hankook, Dunlop, GeneralTire, Continental, Goodrich, Uniroyal. Over 3500 different tires from Top Brands! 80 - 85% of selling goods are manufactured in China, India, South America, US and Canada.
Duties included: project records management of 4 technical centers, learning of new business systems of spare parts and service sales management, to implement them at 4 CanTire locations, to train 20 sales people and teach them to work with the systems effectively, to open work orders, to assign job to a specific mechanic, to check results of service works completion and spent service hours, to close the work orders and pass them for payment, to accept spare parts orders and to a) locate them at nearest CanTire network stock hub, b) to place the order and process delivery to customers ASAP(Lead times: from 45 minutes up to 10-12 hours). The systems have 4 Expert Automotive Data Knowledge Bases, which specify correct parts/ tires and provide proper service maintenance to customers. I also controlled proper sales processes development, sales facilities replanning and restructuring projects execution, coordinated projects agreed schedules, scope and budgets, customer service functioning on high level, implemented sustainability of the tech. services, improved supply chain management, stock optimization and distribution of received goods in time. Main target was to upgrade and restructure the sales facilities (supermarkets), to implement the new business systems and smoothly integrate them into spare parts/ services sales operations without loss of sales volumes. Although specifically, my duties included above were not limited by the tasks. CanTire performed the implementation of the new business process systems, operational processes optimization and sales numbers increase. I was in charge of 4 locations to get this done. I worked much time with project managers, external engineering consultants, GCs, subcontractors, construction managers, trades and other service providers, and also clients, providing customers support and ensuring sales increase.
Results: I was able to teach 20 sales people effectively to interact with customers using the new business systems, to complete the sales facilities replanning and restructuring projects execution in time and on budget, to improve work orders processing, to introduce and maintain a proper planning and control system of service hours, to ensure the required quality control, to optimize stock at 4 CanTire locations, to train staff in usage of effective proactive approaches and communication skills to be the Best Performance Team: sales, customer service, warranty, receiving/ stock control staff and mechanics.